1) Skill Enhancement Through Training
Most people do not take the proactive time, on a regular basis, to
engage in the three P's. When you do, your business improves on all
fronts, and so do your skills. But this cannot happen with you working
alone, trying to fill in your people casually here or there. Whether you
have one part time employee, or three thousand, in order to build a
great team in which everyone is on the same page, you must involve your
staff in the process.
Tell your staff that you want more and better procedures, policies and
plans on how to improve the business and make it run better. If you want
a business that can run without you, you need a policies and procedures
manual. Most would think this is a daunting task, but i'll show you how
it can be done easily and in only one hour per week.
Building a "three P's" manual will enable you to grow your business
more effectively. Look at each area of skill necessary to run a
business, choosing one small item or area at a time, and then look at
what type of training and/or how the three P's might make the area
improve. There are also many different ways to help people learn. Find
which ways work best with which individuals. Again, i can show you
dozens of ways to implement anything, but with or without my help, YOU
need to be proactively attempting this on your own.
2) Strategy Vs. Tactics
This single area of competency could be the most important of all. Most
executives are so tactical that they don't even understand strategy,
even when it is painstakingly explained to them. To understand this
important competency is to multiply all of your marketing abilities
without spending a kobo.
"Strategy" is the overall impact, the ultimate position that you would like to have in the market. "Tactics" are
the things that you do to achieve that position. Every tactical
interaction (meeting with a customer or any other situation where you
come into contact with current or potential customers) can be a
significant strategic opportunity. Every tactic (an advert, a direct
mail piece, a trade show, a sales call) can be a significant strategic
opportunity. The question becomes, do you have an ultimate position in
mind, first as a company and second, for each particular strategy?
Let us give you a few ideas here. Here's a great strategic position to
which any company could hope to aspire: "To be the best known, most
trusted and respected company in your target market." If that is your
overall goal, than you have to ask what your tactics do to achieve this
important goal. If your salesperson is simply trying to make a sale,
then they are operating tactically.
If you can think strategically, then you must be asking yourself
"what's the most I could hope to accomplish with each tactic?" If your
answer is: "To make a sale," then you will always be chasing the sale of
the day, and NOT building anything sustainable. For example, let's list
other objectives you could achieve with the same tactic, given the
right thoughts, plans, policies and procedures:
- To build in brand loyalty so they ALWAYS want to buy from us whenever they need our type of product or service.
- To generate referrals from every current, past and new customer. To do this you must have highly motivational policies, plans and procedures built into each aspect of your tactical deployment.
- To be respected above all our competitors. Again: great goal, but what are you doing at the tactical level to have THIS actually occur?
I could give you at least six more additional strategic objectives for
each tactic, but the point is that you need to be thinking and acting
strategically so that your tactics maximize.
Meaning, if you place an ad in a newspaper or magazine to attract new
customers, does that ad appeal to the broadest possible audience?
One hour every 12 weeks, think about strategy versus tactics. Take a
look at your tactics, and think about how much more you can accomplish
with each. Look at everything in your business, from the way the phones
are answered to using your brochure, to the education process with
customers. These are all "tactics." Strategy is what you do with each one of these tactical opportunities in order that every situation is maximized.
3) Get Customers
Once every 12 weeks, think about new and different ways that you can
attract customers. But don't just act randomly; see if you can add ideas
to what's working now. And then try adding a few more ideas to attract
customers. Just by sitting around talking about this, by having the objective to
think of more ways to get customers, you will begin to develop ideas.
Most companies only deploy a handful of ways to attract customers (how
many can you think of right now? Six? Ten?) I have developed more than
30 ways
4) Effective Presenting
You must keep focusing on your presentation skills and the presentation
experience. What will make you more and more effective at
communicating? What will make every communication experience more
effective? Studies show that 85% of all motivation is optically
stimulated. Can you build some visual aides that will help you
communicate more effectively? What are the rules for putting on a great
presentation? If you own a retail store, how do you present yourself? If
you're in business to business or business to consumer, have you looked
at what really attracts people to your business and how you present
yourself? Visuals are critical. If you COULD do a formal presentation to
sell to customers, what would it contain? How many times have you
looked at this area? How about looking at it at least one hour every
three months (12 weeks)?
5) Master The Telephone
The telephone is your best weapon for getting more business from
current customers. What policies procedures and plans can you add that
will more effectively utilize this important device? Look at every way
the telephone is used in your organization and list what the current
procedures are and how they are implemented. Then set about improving
them. Also, how can the telephone be used for area six, below?
6) The 12 steps To Capture Your Best Buyers
Get in front of as many "buyers" of your service as you can. What is
your program to help you get more and more exposure with potential and
current buyers? We recommend that you build a special program for (what
we call) your "best buyers," and then work on them regularly. No matter
what business you are in, there are always better buyers rather than all
buyers. Focus on your best buyers and your business will grow much more
dramatically than it ever will by focusing on "all" buyers. Why?
Because there are fewer best buyers than there are all buyers and that
means it's even cheaper to focus on them than on all buyers.
This works better than you can imagine. We have a fabulous program in
this area that can help any business virtually double sales in 12 to 15
months flat. We call it "Your Future 100 Sell." Who are your dream
clients? Do you have a special program just for them? Build it and they
will come
Here you are for part 1, please drop your comment if this article is helpful to you, more importantly please apply it.+adesojiadegbulu
Joy Akinlolu.

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