Here's a market niche that's
crying to be filled. Re-position your company as the source for Industry
information -- as the expert in the Industry -- and you'll be amazed at the
Increase in business that results. First, do some homework. Read everything you
can get your hands on to keep abreast of industry trends, developments and
forecasts.
You can have somebody ghostwrite
a book or report for you that you disseminate through press releases, trade
journals, or have the publication available free to anybody who wants it. It can also be
distributed for free and/or sold by people who own bookstores.
Approach bookstores, and offer to
allow them to sell your publication and keep all the money for themselves --
just for showcasing the book. lf it's a report, you can have people give it out
as a bonus or, let them sell it for pure profit. You're getting all the free
publicity you could hope for -- and the only costs are your writing and
printing expenses.
You could put on seminars
throughout your area -- either free or for a low cost. You could team up with
other business experts, who have complementary products or services and who are
noncompetitive with you, to organize the seminars. For example, if you're an accountant, you could get
together with a financial planner, an attorney, and a management consultant,
and do seminars on how entrepreneurs can protect and increase their wealth.
'You can become the keynote
speaker at all sorts of organizational meetings. You can start hosting regular
breakfast and lunch meetings at your facility (or at a restaurant) on the
subject that you're expert in. You can publicize yourself and your product.
If you become widely recognized as an
authority (and this takes years) you instill confidence in your customers. This
is a form of branding. In
other
words, it's a powerful method of brand recognition which automatically leads
customers to you and your product.However, when you make yourself a personality,
you better follow through with superb service and quality; otherwise, negative
word of mouth will rapidly make
your name mud.
Start sending out lots of press
releases. You'll get reporters calling you. Start a local, regional, or
national telephone information hotline service. You can have a free,
informative recording. At the end of the recording, make this proposition: If
you want more information, call this number and talk to one of our specialists.
People desperately need to be acknowledged and told
that they're important. Educate them without making them feel stupid, and then
direct them to action. Believe It or
not, you also have to tell people what in the world you want them to do. Tell
them what to do next. 'I've acknowledged you; you're important, and your needs
are more important than mine. I've taught you about the product or service, and
now here's what you do.
If it
makes sense for you,
try
it! Come Into my
store and take a look. Buy a piece of furniture and try it for 90 days. If It doesn't suit your house! If It's
not comfortable, if the bed Isn't the best you've ever slept on. We’ll take it
back.' But take them to action; make an offer that's irresistible. That
technique has value anywhere in anybody's business. Again you're going to have
certain people who take advantage of you. but not many.
The whole premise is that you must have a quality
product or service. at whatever price. Whether you're low-priced or high-priced
doesn't matter. But if the product doesn't fulfill the expectations, shame on
you. You deserve to get creamed. If the product Is a quality product, you
dramatically enhance the response and the sale ability because you take all the
risk away from the customer."
Tactical Advantage
The first person to tell the
public something - even something that every other competitor is doing - if the public doesn't know anything about
it, it sounds like a profound revelation. Just tell them the things you do for
them, even if It's things that
you and every other competitor take for granted, The public doesn't take It for
granted, and they'll think you're the first to do it for them.
People don't appreciate what you
do for them unless you articulate it. It's a very delicate thing. If you sort through one hundred
representative examples from a hundred manufacturers before you cull out the
three brands worth offering, how will your customers know unless you Inform
them of what you've done? People don't know what you do for them unless you
tell them. But you've got to do it very delicately. I believe everyone should
always try to give more than anybody else.
It may be a longer warranty
period, maybe something free when they buy from you that no one else gives, and
something they get to keep even if
they
want their money back. I think people should make irresistible offers. What you
want to do is get the product placed. Get someone to buy it and try it. If it doesn't work, if the screws aren't the best screws, it will not hold your house together
better, bring them back.
If I
told people my shirt was the only one made of a certain material, which the dye
was flown in from Brazil, and that I had to have my tailor flown in from South
Africa to measure me -- I could build a perception of value, by educating
people. Don't perceive that people automatically understand anything about your
product or service. You've got to educate them."
What I'm all about is simplicity
and logic. Human beings want information. If you give them information and you give
them sincerity, even if
it doesn't always
make you money, it becomes implicit that you can be trusted, and people favor
you. People want to know how they can enhance their circumstances. So you
answer one key question for them: How do they benefit by doing business with
you instead of with somebody else? If
you
can answer that, you're in.
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